Free for small business. Custom-designed for networks.
Basic is free forever for a single location, and every Smart Card you own keeps working permanently. Groups and multi-site networks get a plan designed around their locations — you always pay for locations, never for cards or devices.
Every eligible organisation gets the complete Smart Local feature set for 60 days from its first genuine customer interaction. No payment details required.
We aren't taking subscription payments yet — there's no checkout on this site and nothing is charged. Start free today, and we'll agree Smart terms with you directly.
How an account is set up
- 1
Start free
Create your account and connect your first location.
- 2
Try Smart for 60 days
Your full Smart Local trial starts with the first genuine customer interaction.
- 3
Choose what fits
Stay on Basic, choose Smart Solo or Smart Local, or talk to us about Smart Group/Smart Network.
Basic
Free forever1 locationPrint as many QR touchpoints as you need and use every Smart Card you own. Every customer's rating and written feedback is captured, and customers can still post to Google. You'll see your totals and overall score. Reading individual feedback, seeing which staff or tables it came from, and Google review monitoring are Smart features.
- Unlimited cards & QR touchpoints
- Unlimited feedback capture
- Google handoff
- Totals & overall score
Smart plans are set up with us, not through a checkout
We're not publishing subscription prices or taking payments yet. Start free and run the full Smart trial today; when you're ready we'll design the plan and terms with you.
Smart Solo
1 location · single-site essentials
- For solo operators and very small teams
- 1 location, unlimited operational cards & QRs
- Smart management on up to 3 touchpoints
- Full feedback history & Google review monitoring
- Low-rating alerts
Smart Local
1 location · full Smart management
- 1 location
- Unlimited Smart-managed touchpoints
- Customer recovery workflow
- Advanced reporting & insights
Smart Group
2–9 locations · quoted per location
- 2–9 locations
- Full Local features at every paid location
- Multi-location dashboard
- Cross-location customer insights
What every paid plan adds
Basic captures unlimited feedback and hands customers to Google. Smart is where you read, understand and act on it.
Basic — free forever
- Unlimited operational Smart Cards and QR touchpoints in 1 location
- Unlimited feedback capture — nothing is ever throttled or deleted
- Google review hand-off
- Total customer interactions, overall captured rating, written-response and handoff counts
- Simple card status — live, paused by you, never used
Smart plans add
- Read private feedback, with full searchable history
- See which staff and touchpoints drive the experience
- Automatic Google review monitoring
- New and low review alerts
- AI customer and review insights
- Customer recovery and action workflow
- Google review response workflow
- Advanced Device Health diagnostics
- Multi-location intelligence on Group and Network
Basic keeps unlimited capture — your Smart Cards and QR touchpoints keep working. Smart plans add the intelligence: full history, insights, recovery and reporting.
We design the plan around your locations
What we need from you
- How many locations you want live, and where
- Roughly how many touchpoints per location — counters, tables, service desks
- Who needs access: head office, store managers, ops
- Whether you need an assisted rollout (10+ locations) or want to start with one store
What is a billable location?
A billable location is a configured location with at least one live Track Reviews device. Creating a location doesn't make it billable, quiet months don't stop billing, and locations removed from service no longer count.
Your account shows the billable count in writing before anything is charged — for example 55 billable locations.
You are never charged per physical card, per device or per user. Registered devices are unlimited, and every Smart Card you own keeps working permanently — including on free Basic.
Start with a marketplace card, or talk to us about a rollout
Buy cards outright where a marketplace listing exists. Paid-plan hardware is planned and agreed with you directly — not included in self-serve checkout.
Print QR touchpoints today
Every plan including free Basic can print unlimited QR labels and counter signs right now. When you're ready for a paid plan, we'll agree hardware and rollout with you directly.
- Print your own QR labels on any plan, including Basic
- The same global 60-day Smart trial worldwide
- Trial begins from the first genuine customer interaction
Plans at a glance
| Feature | Basic | Smart Solo | Smart Local | Smart Group | Smart Network | Enterprise |
|---|---|---|---|---|---|---|
| Locations | 1 | 1 | 1 | 2–9 | 10+ | Any size |
| Operational Smart Cards & QR touchpoints | Unlimited within 1 location | Unlimited within 1 location | Unlimited within 1 location | Unlimited within entitled locations | Unlimited within entitled locations | Unlimited / custom |
| Smart-managed touchpoints | None | Up to 3 | Unlimited | Full Smart management in entitled locations | Full Smart management in entitled locations | Custom / unlimited |
| Hardware & rollout | — | — | Planned with you directly | Planned with you directly | Planned with you directly | Custom deployment |
| Unlimited feedback capture | ||||||
| Google review hand-off | ||||||
| Total interactions, captured rating & handoff count | ||||||
| Read private feedback & full history | ||||||
| Scores per touchpoint / staff | ||||||
| Automatic Google review monitoring | ||||||
| New & low review alerts | ||||||
| Respond to contact requests | ||||||
| Recovery managed as a process | ||||||
| Staff comparison & leaderboards | ||||||
| Review Response Queue | ||||||
| AI themes & customer insights | ||||||
| Advanced Device Health | ||||||
| Multi-location dashboard | ||||||
| Head Office / multi-store reporting | ||||||
| Enterprise SSO & API |
Billing, trials and hardware
- Are you charging for anything today?
- No. There is no checkout, cart or payment link on this site. Basic is free forever, the Smart trial needs no payment details, and paid subscriptions will only start once we've agreed the terms with you directly.
- How does the 60-day Smart trial work?
- Every eligible organisation gets the complete Smart Local feature set for 60 days from its first genuine customer interaction. No payment details required. There is only one trial — the same complete Smart Local feature set however you joined — and it is granted once per eligible organisation. You can test with printable QR touchpoints before physical cards arrive.
- What happens when the trial ends?
- On day 60 you stay on Basic for free unless you've arranged a Smart plan with us. Every Smart Card you own keeps working, its QR/NFC URL and assignment stay exactly as they are, and nothing is deleted.
- How is a Smart plan priced for my business?
- We design it around your network: one location, a small group, or a national rollout of 10+ locations. You always pay for locations, never for individual cards or devices, and we confirm the figures in writing before anything starts.
- Do cards and subscriptions bill together?
- No, they are separate. Your software plan is the recurring subscription. Cards and hardware are planned and agreed with you directly; nothing is charged without written confirmation.
- When do I get Smart Cards?
- We don't include cards in self-serve plans today. When you're ready for a paid plan, we'll agree hardware allocation, delivery and rollout terms with you directly in writing before anything starts.
- What is a billable location?
- A billable location is a configured location with at least one live Track Reviews device. Creating a location doesn't make it billable, quiet months don't stop billing, and locations removed from service no longer count. Your account always shows the billable count before anything is charged, so you can reconcile it.