See a 2-star review before Google does. Answer every Google review with AI custom replies.
Track.Reviews captures first-party feedback through QR and NFC touchpoints, gives every customer the same opportunity to continue to Google, and helps your team monitor reviews and resolve issues from one dashboard.
Keep the customer relationship — and never write a review reply from scratch again.
Unlimited QR touchpoints for one location. No payment details required.
Capture the experience, offer everyone the same path to Google, then act on it.
A QR code on its own sends a customer away and tells you nothing. Track.Reviews keeps the direct customer relationship in place — the feedback is collected for your business first, and Google is still offered to every single customer.
First-party feedback collected directly for your business
Customers tap or scan a QR or NFC touchpoint at the counter, table, van or invoice, share a rating and can add a comment. It is recorded for you whatever they do next.
The same path to Google for every customer
Every customer is offered the same option to continue to your Google review page, at every rating. No filtering, no gating, no separate track for unhappy customers.
Turn feedback into something your team can work on
Attribution shows where an experience came from, low ratings can become an assigned follow-up, and connected Google reviews are monitored in the same dashboard.
Four things that happen once the tap is captured
Attribution you can act on
Know which location, counter or staff member the experience came from.
Recover while the experience is fresh
Low ratings can create a callback request while the Google option remains available to every customer.
Answer every Google review without writing it from scratch
Our AI writes custom reply drafts for each synced Google review. You review, edit and post them yourself — so every customer gets a response, fast.
Reporting for every level
Compare locations nationally while your team sees only the stores they look after.
Designed around Google's review rules
Google prohibits discouraging negative reviews or selectively soliciting positive ones. Track.Reviews is built so the same opportunity is offered to everybody — the facts below are simply how the product behaves.
Google review content stays subject to Google's own terms and remains on Google. Private feedback you collect through Track.Reviews is first-party feedback given directly to your business.
A basic review card versus a Track.Reviews Smart touchpoint
Same tap, two different outcomes. One drops the customer at the review page. The other records the experience for your business first, then offers Google to everyone.
Every Smart touchpoint works as both NFC and QR — see exactly what happens on a tap.
Scan it. Connect your business. You're live.
Every Smart Card has its own permanent Track Reviews identity. Scan or tap it, sign in, choose your business and the card is ready to use. Additional cards can be added to an existing location in seconds.
- NFC + QR on every Smart Card — works on iPhone and Android, no app required
- One permanent identity per card — QR and NFC always lead to the same Smart Card.
- Assign cards to staff, counters or locations whenever you need to
- Paid-plan hardware and rollout are agreed with you directly — not self-serve
Head office sees the chain. Your team sees only their stores.
Scoped logins
Tick the two, five or twelve stores a team member looks after. One login, their stores only — nothing else in the chain.
Peer benchmarking
Every store measured against the national average and its peers, with printable head office reports.
Meaningful targets
Set location-level review goals based on real performance, not arbitrary staff quotas.
Running more than one site? See multi-location review management.
Free for small business. Custom-designed for networks.
Basic is free forever for one location, with a 60-day Smart trial that needs no payment details. Groups and multi-site networks get a plan designed around their locations — you pay for locations, never for cards or devices.
Feedback capture, Google handoff and basic reporting. Your owned Smart Cards keep working.
We're not taking subscription payments yet — there is no checkout on this site and nothing is charged. Smart plans and terms are agreed with you directly.