A network average doesn't tell you where the problem is.
Across 20 or 100 locations, the headline number can hide what matters: which location slipped, which reviews need a response, whether a quiet location has a customer issue — or whether its cards simply aren't being used.
National dashboard
Every location on one screen: experiences captured, Google hand-offs, rating movement and recovery, over 7, 30 or 90 days. Locations are benchmarked against the network, not against an arbitrary target.
Google review response queue
New synced reviews at or below your threshold become tasks with an owner — Head Office, the location manager, or both. If a location has no active manager, the item routes to Head Office with a warning instead of vanishing.
Device Health
See which cards are active, quiet, paused or never deployed. Genuine customer activity drives the health signal, so unusual repeat activity doesn't distort the picture.
Customer recovery
Customers can request follow-up when something goes wrong. Requests land in a simple recovery queue for the location, with Head Office visibility over anything left unresolved.
Scoped team access
A team member can be granted any set of locations, so they see their nine sites and nobody else's. Head Office creates locations and grants access itself.
Staff & touchpoint reporting
Every experience resolves to a location and a person, chair, table or counter — so coaching conversations are based on the same numbers everywhere.
Themes & customer insight
AI surfaces recurring themes across captured feedback and synced Google reviews, nationally and by location.
Reputation goals
Set location and network targets, then see the review pace needed to reach them based on real review history.
Head Office sets the rules, locations do the work
- 01
Connect locations
Match each location to its Google listing and bring review data together.
- 02
Set the rules
Choose response thresholds, ownership and location overrides.
- 03
Deploy cards
Assign Smart Cards to counters, staff or other customer touchpoints.
- 04
Work the queues
Locations handle responses and recovery; Head Office sees anything ageing or unresolved.
What the operations team will ask about
- Centralised access management — Head Office controls who can see each location
- Location-level data access — team members see only what they're authorised for
- Controlled reporting and audit history
- Automatic Google review syncing
- Bulk setup across multiple locations
- Plan and access controls enforced securely