Google gives you an average. It doesn't give you ownership.
Across 20 or 100 sites, a national rating hides everything that matters: which store slipped, who is meant to reply, whether a quiet store has a customer problem or simply never took its cards out of the box.
National dashboard
Every store on one screen: experiences captured, Google hand-offs, rating movement and recovery, over 7, 30 or 90 days. Stores are benchmarked against the network, not against an arbitrary target.
Google review response queue
New synced reviews at or below your threshold become tasks with an owner — Head Office, the store manager, or both. If a store has no active manager, the item routes to Head Office with a warning instead of vanishing.
Device Health
See which cards are used, quiet or dormant, and tell “never deployed” apart from “the habit died in week three”. Suspicious repeat activity is excluded so a keen staff member can't flatter a store's numbers.
Customer recovery
Soft visits can leave a contact number and land in a New → Contacted → Resolved queue owned by the store, with Head Office oversight on anything left sitting.
Regional manager access
Managers can be granted access to any set of stores, so a regional manager sees their nine sites and nobody else's. Head Office creates stores and grants access itself.
Staff & touchpoint reporting
Every experience resolves to a store and a person, chair, table or counter — so coaching conversations are based on the same numbers everywhere.
Themes and the Action Engine
AI reads captured feedback and synced Google reviews period over period, surfaces emerging themes nationally and per store, and turns them into a ranked action list.
Reputation goals
Set a national rating target and see how many more 5-star reviews each store needs to hit it, with pace and trajectory based on the store's own review history.
Head Office sets the rules, stores do the work
- 01
Connect listings
Bulk-match every store to its Google listing and sync review history once.
- 02
Set the rules
Choose the alert threshold and who owns a low review, with per-location overrides.
- 03
Deploy cards
Assign cards to counters, tables or staff and watch first genuine taps land.
- 04
Work the queues
Response queue and recovery queue, with Head Office oversight on anything ageing.
What the operations team will ask about
- Head Office creates stores and manages access — not a spreadsheet of logins
- Row-level access control: a store user can never read another store's customers
- PII-free exports and scrubbed audit logs
- Daily incremental Google sync — new reviews only, no re-downloading history
- Bulk connect and sync across every location in one action
- Suspension and limits enforced server-side, not in the UI